Data Deletion Instructions

This page explains how to request deletion of personal data held by Hadal Cloud (‘Hadal’, ‘we’, ‘us’). It also serves as our data deletion instructions for the Meta / WhatsApp Business Platform. For more on how we handle data, see our Privacy Policy.

1. If you are a message recipient

If a business contacted you through Hadal and you want your data removed, the business is the controller of that data. You can ask that business directly, or contact us at privacy@hadalcloud.com with the phone number or details in question. We will forward your request to the relevant business and, where we are able to act, delete the associated data within 30 days.

2. If you have a Hadal account

You can delete your data in two ways:

1. From the dashboard. Sign in, open Settings, and use the delete options to remove contacts, conversations, or your workspace. Deleting your workspace removes its contacts, message history, media, and connected-account credentials.
2. By email. Send a request from your account email to privacy@hadalcloud.com and we will process it.

We complete verified deletion requests within 30 days. Backups that contain the data are purged on a rolling cycle within 90 days. We may retain limited records where the law requires it (for example, billing and tax records) or to resolve disputes and enforce our agreements.

3. WhatsApp / Meta connection data

If you connected a WhatsApp Business Account through Meta Embedded Signup, you can disconnect it in Settings, which revokes the stored access token and stops processing for that account. To delete the data associated with that connection, follow step 2 above or email us. You can also remove Hadal’s access from your Meta Business settings at any time.

4. Confirmation

We will confirm in writing once your request has been completed. If we cannot fully complete a request (for example, because of a legal retention obligation), we will explain why.

5. Contact

Data deletion and privacy requests: privacy@hadalcloud.com.